Effective Date: April 7, 2025

At LUSHNEVE, we are dedicated to ensuring you are fully satisfied with your purchase. If you encounter any issues with your product, we are happy to help you with returns, exchanges, and refunds.

Returns

• Do We Accept Returns?
  Yes, we accept returns for both defective and non-defective products.
  
  
• Return Eligibility:
  We accept returns for new products only. This includes items that are unused, in their original packaging, and in the same condition as received.
  
  
• Return Window:
  You may return items within 30 days of the delivery date.
  
  
• Return Process:
  To initiate a return, please contact us at support@lushneve.store with your order number and the reason for return. Returns must be sent back by mail. Customers are responsible for return shipping costs, unless the item is defective or damaged upon arrival.

Exchanges

• Do We Accept Exchanges?
  Yes, we accept exchanges. If you would like to exchange a product, please contact us within 30 days of receiving your order. We will guide you through the exchange process.

Refunds

• Refund Eligibility:
  Once we receive the returned product, we will inspect its condition. If the item meets our return criteria, your refund will be processed.
  
• Refund Processing Time:
  After your return is approved, the refund will be processed within 10 business days to your original payment method.
  
• Restocking Fee:
  There is no restocking fee for returns or exchanges.

Return Shipping

• Return Method:
  Returns must be sent back by mail. Customers are responsible for the return shipping costs, unless the item is defective or damaged upon arrival.

Contact Information

If you have any questions or need assistance with returns, exchanges, or refunds, please contact us at:

Email: support@lushneve.store
Phone: +1 (347) 674-6098

Important Notes:

1. Condition of the Product: Please ensure the product are new, unused, in their original packaging, and in the same condition as received for a return or exchange to be accepted.
   
   
2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service for your returns.
   
   
3. Refund Processing: Refunds may take up to 10 business days to appear on your payment method. Please check with your payment provider for processing times.